About the Opportunity
Pet owners don’t always hear what we think we tell them. The good news: we can fix that.
The Opportunity is a practice survey tool designed to give you customized insight that will help you identify communication gaps between what your healthcare team says and what your clients hear during a preventive healthcare checkup. If you don’t pinpoint the “disconnects” in your staff-client dialog, your practice may be missing a great opportunity to educate pet owners on the important elements necessary for optimum health and wellbeing.
The Opportunity offers unique, individualized survey results that can be used to develop action plans to reinforce your preventive healthcare focus and delivery. Your plan will likely include improving your team’s communication skills. Check out all of the resources we have available to do just that!
When your practices uses The Opportunity, the result of your efforts will be improved client satisfaction, enhanced practice strength and most importantly, healthier, happier pets!
The fully automated tool is currently
unavailable, but sample surveys
are available for download below.
By utilizing these tools you will be able to...
By utilizing the Opportunity tool you will:
- Discover gaps in what you are communicating to your clients regarding preventive healthcare versus what they may be hearing or understanding
- Uncover surprising results that may change the way your practice delivers preventive healthcare
- Add value to your clients’ experience
- Make preventive healthcare a real collaboration by asking your clients’ opinion
- Get real-time data you need to prioritize your next “practice innovation” decision
Time to Complete
There will be a several-hour time requirement to review the materials and complete the setup, but it’s worth it. Click here to read Success Stories from other practices that have already used the Opportunity Survey Tool.
Read how these tools have helped your colleagues: