About the Opportunity

Pet owners don’t always hear what we think we tell them. The good news: we can fix that.

The Opportunity is an exclusive online practice survey tool that is the flagship tool in our Practice Resources Toolbox. It is designed to give you customized insight that will help you identify communication gaps between what your healthcare team says and what your clients hear during a preventive healthcare checkup. If you don’t pinpoint the “disconnects” in your staff-client dialog, your practice may be missing a great opportunity to educate pet owners on the important elements necessary for optimum health and wellbeing.

How it works – The Opportunity delivers unique, individualized survey results directly to your practice. From the time that the first survey is completed, you’ll be able to return to this section of the Partners for Healthy Pets website to view your real-time results, and as additional surveys are done, results will continually be tallied, updated, and available for your review. Use the results to develop action plans to reinforce your preventive healthcare focus and delivery. Your plan will likely include improving your team’s communication skills. Check out all of the resources we have available to do just that!

When your practices uses The Opportunity, the result of your efforts will be improved client satisfaction, enhanced practice strength and most importantly, healthier, happier pets!


Overview
Provides details about the program and its benefits to your practice

Overview
Download

Practice Survey
Provides sample of the Practice Team Survey in a PDF format

Practice Survey
Download

Pet Owner Survey
Provides sample of the Pet Owner Survey in a PDF format

Pet Owner Survey
Download

How do you get started?

  1. Read the two page Overview PDF (click) to review the three step implementation process. You can also scan both the pet owner and practice team surveys PDFs to get a better sense of the type of questions that will be asked of your team and clients
  2. Login with your AVMA Member ID, your AAHA Member ID, your aaha.org login (email and password, or your email and password that you set up on the Partners for Healthy Pets website. If you do not have a login, click "Register".
  3. Once you have registered your hospital, click on the hospital’s name and follow the three steps.
  4. Hold a staff meeting to bring the healthcare team up to speed with an overview of the process and value of conducting the surveys.
By utilizing these tools you will be able to...
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