This less than 2-minute video demonstrates examples of how to effectively communicate about forward booking when clients first arrive at the practice.

Discussion questions are included in the video.

This 3-minute video shows a short, informal team “huddle,” demonstrating how the management team communicates their support for forward booking and how the team members explain their perspectives.

Discussion questions are included in the video.

This less than 2-minute video demonstrates how team members can provide peer-to-peer support that is important in implementing forward booking in a practice.

Discussion questions are included in the video.

This 2-minute video gives a good example of how the practice veterinarian can help set expectations with the pet owner about forward booking by mentioning it at the end of the appointment.

Discussion questions are included in the video.

This 2-minute video shows how the receptionist makes the next appointment for the pet before the client leaves the practice. The video demonstrates effective examples of how to handle client concerns and objections about forward booking.

Discussion questions are included in the video.

This less than 2-minute video provides examples of effective ways for both the veterinarian and receptionist to talk about forward booking with clients and how to address client objections.

Be sure to download the accompanying discussion guide.

A two-minute video that follows the client through her visit to a clinic. The video demonstrates effective ways that each member of the practice team can effectively communicate about preventive care plans.

A two-minute video that demonstrates an effective conversation with a client about booking their pet’s next appointment after a yearly checkup visit. The video features veterinarian and healthcare team examples and discussion questions that can be used for team training.

A two-minute video that demonstrates a creative way to better engage the entire practice team during a meeting.

Two, two-minute videos that show how the entire practice team can effectively communicate to clients about different payment options. The first video includes discussion questions that can be used for team training.

A two-minute video that provides both effective and ineffective ways to communicate and explain the cost associated with doctor recommended treatment plan.

A two-minute video that demonstrates how the entire practice healthcare team can open the conversation with pet owners about their pet’s overall, “big picture” healthcare (both medical and financial). The video includes discussion questions that can be used for team training.

A two-minute video that demonstrates an effective phone conversation with a cat owner, whose cat gets stressed going to the veterinarian. The video addresses how to handle obstacles such as stressful car rides and getting a cat into a carrier. The video also includes discussion questions that can be used for team training.

A two-minute video that shows “good” and “bad” ways of discussing flea control with pet owners. The video consists of two short example videos and includes discussion questions that can be used for team training.

A two-minute video that shows “good” and “bad” ways of discussing heartworm prevention with pet owners. The video consists of two short example videos and includes discussion questions that can be used for team training.

A one-minute video that shows “good” and “bad” ways of responding to pet owners’ medical questions. The video consists of two short example videos and includes discussion questions that can be used for team training.

• Help their team have successful preventive healthcare conversation with clients
• Review techniques recommended by experts to help communicate the value of preventive care to their clients

View the videos and scripts below