Campaign in Action

Partners for Healthy Pets conducted lectures and workshops to packed crowds at the NAVC, WVC and AAHA conferences. Presented by award-winning practice consultants Karyn Gavzer, MBA, CVPM and Karen Felsted, CPA, MS, DVM, CVPM, CVA, the workshops addressed these practice “essentials”:

  • Forward booking—encouraging pet owners to book their pet’s future appointments before they leave the office
  • Giving pet owners what they want, not what we want them to want
  • Easy and practical ways to quantitatively measure practice progress
  • Making veterinary care more affordable by offering payment options
  • The importance of communicating the value and benefit of preventive care

You can download and read their booklet on forward booking and look for more exciting workshops on these topics during the AVMA convention in July and the ABVP Symposium in November.

Want to know how to have effective conversations about difficult topics with clients? Check out the Partners for Healthy Pets website! It’s full of new training videos and exercises for your practice healthcare team. Go to